Disappointed with SmartHome Quality
My home it pretty well automated. By that, I mean that our security system, an Elk M1-gold, can control the house lighting, thermostats, and drip irrigation system. Lights come on and turn off automatically as necessary. The ELK uses a expander device which connects to an INSTEON controller. The INSTEON controller has the ability to turn on/off/dim any light in our house that has an INSTEON switch. When it works, it’s great. When it doesn’t work, it really sucks.
So then, why doesn’t it work? Well, it seems that the Smarthome engineers forgot to spec quality components as the failure rate of most of the INSTEON and ICON (a cheaper version of the INSTEON switches) is over 50%. That’s right, more than half of INSTEON switches have failed, they either do not turn off, or they will not turn on. Nice.
No big deal, right? You say the switches are still under warranty! Sure. But now I have to remove each bad switch and replace it with a standard switch while the INSTEON switches are being exchanged for replacement. Now I have to go out and buy more than a dozen temporary switchs that I’ll only use for a month. Not to mention all the time it’s going to take to flip all the right breakers and install the temporary switches. A good Saturday afternoon lost, I suspect. Argh.
Oh, it gets even better… you see, each INSTEON device has a unique code that is addressed by other INSTEON devices. Each device must be programmed to control other devices through a time consuming process of putting the switch in programming mode and walking around to each desired device and have it send an acknowledgment. This doesn’t sound too bad, but when you have 20+ devices that are controlling each other in multiple patterns, it is bad. Really bad.
Oh, and if you don’t deprogram the devices you are going to keep before you remove the defective devices, they will forever try to turn on/off/dim the phantom switch. Do a factory reset on everything and start over from scratch. Beautiful. There goes Sunday.
But there must be a super dandy software package that makes this a cinch right? Wrong. There is Indigo from Perceptive Automation that works quite well, but it’s $180. Pretty steep just to fix a couple of light switches. The only other option is a meandering cluster-frack called PowerHome. You thought you’ve seen bad UI before. You ain’t seen nothing til you’ve seen PowerHome. PH is the epitome of why developers should not do UI design.
Let me add that Indigo is a wonderful home automation software package that makes any home automation task much simpler. Indigo is highly reliable and expertly supported. If you want or need automation software, buy it.
Ok, so four to eight hours later with PowerHome you might (there are no guarantees with PowerHome), might have a functional ‘map’ of your INSTEON network. Namely, which switch is talking to which other switch. With this, you could reprogram your new switches with the old mappings. Could, maybe, these are the best you get with PowerHome. Yup, another entire day lost. Super.
But every other home automation device manufacturer has a free programming/mapping software. Well, you’d be right on that one. But hey we’re SmartHome and we don’t have our act together and didn’t think it was important enough. INSTEON has been out for over two years, and they still have nothing.
If I get the replacement switches I’ll need to do all the previous in reverse. Crap, that’s another day gone.
So I’m either stuck with switches that don’t work when you want them, or I can replace them something more reliable, which will cost several hundred dollars. Sweet.
It just makes me so mad to spend so much money on a product that has such a high failure rate and is such an incredible pain to fix. I really don’t have the money right now to switch to another home automation system (like SimplyAutomated UPB switches), so I’m gonna start ripping out the bad INSTEON switches and send them in for replacement. But that’s it, no more INSTEON for me. As the others start to fail, I will just remove them and replace them with the SimplyAutomated UPB switches.
BTW, I’m far from the only one who have problems with INSTEON switches. For your reading pleasure:
- SmartHome forum – many wouldn’t do INSTEON again
- SmartHome forum – read about all the failures
- AVS forum – warning of the perils
- PowerHome forum – switches dropping like flies
- Indigo forum – another switch(s) bites the dust
- Cocoontech forum – I think you’re getting the message
Guess what I’m doing this weekend.
I feel better now℠
18 Comments to “Disappointed with SmartHome Quality”
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sloop says:
i have thousands invested in insteon craplincs – and have to agree with you that its junk
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@sloop: have you had to replace a lot of them? were you able to find any shortcuts to the reprogramming part when you replace a device linked in a group?
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Wow! Pretty harsh. Karl, let me know if you’re still willing to play with Insteon and PH. If you’re interested, we can setup a remote control session and I can try to help get things working for you.
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brian says:
Have you tried the ISY-99? It get pretty good reviews. It can handle switch replacement/programming and all the linking.
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@brian: no, I haven’t heard of ISY-99. but I’ll take a look. Thanks for the tip.
BTW, I lost another INSTEON device last week. An ApplicanceLinc that had been working for nearly a year gave up the ghost.
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guest says:
don’t know much about automation but heard that control4(www.control4.com) does make pretty good stuff.
check them out. -
Marc says:
I wish I would have seen this blog before I installed 36 insteon switches in my house. I just spent last weekend tearing out 12 of them, but in the next month, they’re all coming out. This insteon is crap. So frustrating.
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Ron says:
I wish I had read this before I spent all this money installing Instion I would to gone a different direction.
How long until things started failing?
So far I have not had one fail. -
It was around 1 year when the started to fail.
The most frustrating part is that some of the devices that have failed, started working again, only to fail again later.
Of all the Insteon devices I own, only one has never experienced failure.
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Jay says:
Well, I would have to agree 100%, total junk, cheep on the components…i think it must be a heat thing, as they are always kind of hot.
I did the same, spent about 5k buying all insteon for my house and poof…about 50% failed…they replace them but I still have to do all the work…@#$%#@$%@
Now Indigo does not support the Network module yet…and my USB controller has failed…past the 2 year warranty.
Guess these guys made 5 cents more per module and wasted alot of my time and money.
so you like the simply automated stuff? not junk…
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I replace my Insteon modules with SA each time another Insteon device fails. Not one singe failure on any SA device yet.
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Mel says:
If you all have some many issues with your INSTEON products (I have a house full of them) contact their customer support. They are friendly and easy to work with in getting your products replaced (so long as they are under warranty). I don’t know of any company accepting a product back for exchange or refund after a return policy ends – and that is just a fact of life.
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OH — Smarthome’s customer support phone number in case you don’t have it is 800-762-7846 and here is a link to there very clear return policy:
http://www.smarthome.com/returnpolicy.html
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Greg says:
Well, here I was all excited reading about how Insteon may have been the answer to revitalizing my HA interest. I’m still periodically pulling out X10 modules on a complete system that I gave up on years ago because of unreliability all around. I’m pulling them out because they’ll no longer even function as a switch/dimmer. One had an uncool effect of constantly dimming up and down. LOL. Just because you have to LOL after your wife has lambasted you.
Anyway, now I read this review. Glad I did. I kinda got the feeling it was just X-10 version 2 from a product quality standpoint. What are the “SA” products you have been having success with? I’ll check your blog further now.
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@Greg:
To be honest with you, I haven’t replaced my failed INSTEON switches with any new SA products yet.But I can give you an update… about 3 months ago I removed 6 INSTEON switches because they just didn’t work at all any more. They had failed so completely that even the paddle switch no longer works. I still have one of the “new and improved INSTEON wall switches” that is supposed to be free of issues. Well, even that one only works intermittently and has never been controlled remotely as we only use it as a hand operated wall switch.
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Antonio says:
Karl,
I installed 40 of these piece of crap dimmers. They are all going bad. What is SA? I have to spend at 3,000 to replace all switches. Any advise welcomed.
Ant
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Jay Ireland says:
Yeah, I’m in the same boat, just gonna bite the bullet, take a loss on all the Insteon stuff and use another device protocol, if I’m going to swap out devices it’s not going to be with something that I may have to repeat. Heard good things about Z Wave.
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Mike B. says:
Wow, I went digging on problems as in the past 6 years, most of my dimmers have failed, and after trying to replace a few key ones, and resetting the others, just about every other switchlinc dimmer has failed the rest of the way. Absolutely terrible quality on these things! I’m rather afraid to bother spending more on the garbage since a few comments seem to indicate they really haven’t fixed anything from a poor design started 6-7 years ago, but I really am not looking forward to replacing with zwave, especially when they don’t have much (reasonably priced) options for colored dimmers (most of mine are black). Argh!!!!
